Patient Engage | Dentrix (2024)

Simplify Communication and Save Time

The Dentrix Hub dashboard lets you view the status of appointments, as well as all patient communication and marketing campaigns, in one place. Your patients can easily self-schedule appointments online and Patient Engage sends them reminders automatically, saving time for your front desk team. Make sure patients arrive ready for treatment with customizable procedure-based reminders. Help your patients feel connected to your practice by performing a one-time setting of campaigns that automatically send messages throughout the year, including birthday and holiday greetings or information on local events and special offers.

Reduce Missed Appointments

Your team can practically eliminate making reminder calls while still reaching every patient. Patient Engage lets you schedule automatic reminders by text, email or automated phone calls.

Increase Productivity

Reducing no-shows and filling holes in your appointment schedule with Online Booking helps you see more patients per day, which ensures a continuing-care revenue stream for your practice. As you stay in touch year-round — not just for office visits — patients feel valued and engaged, making them more likely to keep their appointments and refer your practice to others. Automating the time-consuming chore of appointment reminders lets staff focus on other revenue-generating tasks —while you still reach 100 percent of your patients.

Let Patients Book Their Own Appointments

Dentrix Online Booking, a feature of Dentrix Patient Engage, works in real time with your Dentrix Appointment Book and allows new and existing patients to book their own appointments at their convenience, 24/7. You control access to your schedule, provider and operatory availability — patients only see the appointment slots and providers you allow.

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Stay Efficient With a Virtual Waiting Room

Patient Engage lets you set up a virtual waiting room to help your front desk staff keep your office running efficiently. Use two-way texting from the Patient Engage dashboard so your patients and staff more efficiently communicate during the check-in process. A virtual waiting room also allows your patients to wait in their cars for their comfort and convenience until you are ready for them.

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Avoid Over-Communicating

With Patient Engage, messages arrive at the right time and in the ways patients prefer. Reminders go through a delivery hierarchy and stop once the appointment is confirmed to prevent over-messaging. You can also send family messages to the head of household instead of to each family member.

Easily and Efficiently Respond to Patient Communications

Increase office efficiency with the Patient Engage Live desktop app, which gives real-time notifications whenever patients communicate. Your team can act on requests, text messages, reschedules and confirmations in a convenient side window without having to stop what they’re doing in other applications. And changes you make in Patient Engage Live are reflected in real time for any team members who are logged in to Patient Engage.

Manage on the Go

Run your practice from anywhere with access to key features of Patient Engage via your mobile device (iOS and Android). Now you can be notified of and accept appointment requests even when you’re away from the office, as well as view patient information and communicate with two-way text messages. Need to send sensitive information? No problem. Email it using the Secure Message feature within the mobile app.

See Upcoming Appointments Online

Many of your patients are at work during your office hours. Through the patient portal, they can take care of business, including seeing upcoming appointments, when it’s most convenient for them. Enhance their experience further with the option to request or confirm an appointment.

Offer a Convenient Portal to Information

Easily invite patients to fill out, see and update forms such as health or account information — all from within the Patient Portal — to create a connected patient experience. You can send an email to your patients, and with a click they can access their personal portal from the provided link. Patients can log in without creating an account by simply verifying personal information.

Save Time With Online Forms

Collect essential patient information while reducing patient contact time. Digital forms let you collect critical information that automatically fills the right fields in Dentrix — eliminating time and errors of deciphering handwriting and manual input. With Patient Engage Patient Portal, you can send a link by email or text to customizable forms for patients to complete online in advance. Providing an in-office tablet or computer kiosk for patient use can further free your office from the clutter and chaos of paper forms.

Help Keep PHI Secure

Protecting PHI safeguards your practice as well as your patients. Unlike cumbersome and costly stand-alone secure messaging systems or regular email that isn’t secure, Patient Engage Patient Portal provides communication tools integrated within Patient Engage that help protect confidential information while requiring minimal effort from the practice and the patient.

Attract Potential Patients

Potential patients trust online reviews as much as they trust personal recommendations. Based on your surveys, you can send review requests to your satisfied patients. Then, choose where to post their reviews for the greatest marketing impact. Protect your online reputation by ensuring that reviews are written by actual customers.

Increase Patient Satisfaction and Loyalty

Requesting feedback shows patients you care about their in-office experience. It also strengthens their loyalty to your practice and their willingness to write online reviews. Now you can automatically send a survey after each appointment. Responses occur in real time, so you can take quick action to address complaints and improve patient satisfaction. You can also track how patients rate your practice over time.

Build Relationships With Your Patients

Keep your practice top of mind as you regularly send patients professional-quality communications. The Patient Engage Campaign Studio features make it simple to create effective marketing campaigns with customizable templates. You can then measure campaign success, using data-driven results to improve or replicate outbound marketing and outreach efforts.

Grow Your Practice with More Referrals

Send referral requests to your most satisfied patients, based on your satisfaction index. Offer incentives for each referred friend who visits your office.

Create a More Efficient Check-Out

The Online Booking feature lets you offer a shorter and more contactless checkout process. Instead of waiting for patients to check their calendars at the office, Dentrix Patient Engage will automatically remind patients to schedule their next continuing care appointment online. Patients can book their appointments through the reminder’s calendar link where they can easily find an appointment time that works for them.

Get Off the Phone

Trying to schedule an appointment over the phone can take valuable time away from other important tasks around your office. Allowing patients to schedule their own appointments online means they don’t have to call the office, saving you a significant amount of time each day.

Fill Your Schedule While You Sleep

The typical dental office is only open 32 hours a week, making it difficult for your patients to schedule an appointment by phone during your regular office hours. Patient Engage Online Booking makes it easy for your patients to book appointments anytime on any internet-enabled device. Your Dentrix Appointment Book is integrated with Online Booking, so your patients can see your schedule in real time.

Reduce Cancellations and No-Shows

When patients have the time to check their personal calendars before setting an appointment, it reduces the likelihood of schedule conflicts that cause cancellations and no-shows. Patients are more committed to keeping appointments when they are empowered by the process. Your patients who come in regularly benefit from better oral health, and you benefit by keeping your chairs full.

Request a Demo

Are you ready to reduce cancellations and no-shows? Request a demo today to see how Dentrix Patient Engage Online Booking can help improve your office’s efficiency while giving patients the convenience they want.

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Make a Positive Impression on Patients

By respecting patients’ time and minimizing unanswered calls, your staff can make a positive impression that enables you to grow your practice and reduce cancellations. PhoneSight lets your team easily view relevant patient information during calls, including upcoming appointments, needed appointments and any outstanding payments.

Get Insightful Analytics for Better Business Decisions

PhoneSight can provide you with new insights into your practice’s communication patterns, allowing you to build fact-based strategies to improve patient relationships. Call monitoring provides a window into opportunities to improve patient care, while capturing call volume patterns helps your staff ensure calls don’t go unanswered during busy times.

Communicate Around the Clock

By finding the ideal balance of automation and personal engagement, PhoneSight allows you to make the most of the time you spend communicating with patients over the phone. PhoneSight connects to smart apps so emergency calls and texts can be directed to providers’ smartphones, where they can reply to calls and messages from their business number. Tailor automated interactions to your client base, with options for customized greetings, hold music and menus.

Easily Integrate With Existing Software

PhoneSight is designed to integrate seamlessly with Henry Schein One patient communication software, including Dentrix Patient Engage, Demandforce and Lighthouse 360. By adding new features to your existing communication tools and strategies, PhoneSight offers a practical way to improve your customer service and staff experience.