Eric Lee, BSN, RN, has been an Employee Health lead nurse at UofL Health – UofL Hospital since July 17, 2017. In his role, he manages several surveillance programs to ensure compliance with local, state, federal and Occupational Safety and Health Administration regulations. Some of these programs include the annual flu vaccination program, annual tuberculosis requirements, the respiratory fit test program, the decontamination program and the hazardous drug handling program.
Eric’s favorite things about UofL Health are the ability to work as a team to accomplish the mission of providing excellent patient care and the recognition of team members who work behind the scenes to complete the mission.
“We are here for the employees when they need to update vaccines, when they have injuries,” he said. “We work with them and worker’s comp to ensure they are taken care of and to return to work healthy.”
Eric is from Louisville, where he attended Central High School. For college, he attended Ivy Tech Community College in Sellersburg, Ind. He is currently reading “Life Lessons from Acts” by Max Lucado and watching the shows “Arrow,” “The Blacklist” and “The Chosen.”
Eric enjoys riding motorcycles, and he teaches Sunday school and Bible study at church. His favorite vacation spot is Gatlinburg, Tennessee.
Eric’s go-to mantra is, “Always be willing to extend a little because you never know when you will need some.”
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Hand therapy is the science of evaluating and treating injuries and conditions affecting the hands. Hand therapy uses a variety of therapeutic interventions to help a person to return to their highest level of function possible.
Certified hand therapists (CHTs) are occupational or physical therapists who, through advanced study and experience, specialize in treating individuals with conditions affecting the hands and upper extremity. To obtain the CHT credential, a hand therapist must practice as an OT or PT for a minimum of three years, accumulating at least 4,000 hours of hand and upper extremity experience. Hand therapists must also pass a rigorous certification examination to demonstrate their competency in the practice of hand therapy.
This year, UofL Health welcomes Kleinert and Kutz therapy clinics to UofL Health’s established Hand Therapy team at Chestnut Street. UofL Health now has five hand therapy locations:
- Frazier Rehab Institute – Chestnut Street Outpatient Rehab
- Outpatient Care Hand Therapy (UofL Health – Abraham Flexner Outpatient Center)
- New Albany Hand Therapy
- Chamberlain Hand Therapy
- East Hand Therapy
Hand therapists have vast knowledge and experience about upper extremity anatomy, physiology and tissue healing and possess a mastery of post-operative protocols for rehab of complex conditions.UofL Health CHTs work closely with physicians to follow protocols for custom orthotics, range of motion and strengthening after injuries to the upper extremity.
To learn more about hand therapy or to contact one of our offices for a referral, please see the website below:
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LaTasha Evans has been with UofL Health for almost 20 years! She is a release of information (ROI) educator. In her role, she trains new hires on all aspects of ROI and keeps the ROI team up to date on current regulations and laws.
“My role has a great impact on UofL Health,” LaTasha said. “In my role, I educate teams on regulations and laws. My focus is to ensure we remain in compliance by teaching about HIPAA, designated record sets and OCR’s patient right to access. The education I provide regarding when we may release medical records and keeping with HIPAA’s minimum necessary protects and impacts UofL Health.”
LaTasha said her favorite things about UofL Health are all the great people she has met and worked with over the years and seeing everyone work hard to make sure the organization is built on excellence. Her goal is for UofL Health to be the provider of choice, continuing to grow and impact all the communities we serve.
LaTasha is from Louisville. She loves reading, spending time with her grandchild, being outdoors and watching football. She is a big Louisville Cardinals and Pittsburgh Steelers fan.
LaTasha is currently watching “Grey’s Anatomy” and “Bridgerton” on Netflix. She loves going anywhere with a beach and could eat burgers every day for the rest of her life.
LaTasha’s go-to inspirational quote is from Maya Angelou: “Do the best you can until you know better. Then when you know better, do better.”
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PTO Buy Back is a benefit offered by UofL Health that gives team members the option to “sell back” their accrued paid time off (PTO) to UofL Health for 80% of their current base rate of pay, two times per year. If you are not benefits-eligible, are PRN status or have contracted PTO, you cannot participate in this benefit.
PTO Buy Back will be open from June 9-22 and is completed in Workday. Please refer to the step-by-step instructions HERE. If you are not benefit eligible, PRN status, or have contracted PTO, you cannot participate in this benefit.
The vacation time pay out will be taxed at your normal rate and you will receive it via direct deposit on the last pay date in June (06/28/2024). Due to this payout being a separate check, the only deduction that will be taken from this payout is your 401k contribution. There is no minimum amount that is required to participate but you must sell in one-hour increments and leave a balance of 80 hours in your bank after the “sell back”.
Vacation balances can be checked by logging into Workday and going to My Profile>Absence>Absence Balance Vacation, or it can also be found by checking your last pay stub via Workday.
Special Note: This is a one-time submission and CANNOT be corrected, adjusted or withdrawn once submitted via Workday.
Your UofL Health – Human Resources Site Teams will also have information regarding the program, or you can reach out to the benefits team at Benefits@UofLHealth.org for any questions that you have. The last day to participate will be midnight on June 22. No late submissions will be accepted.
Risk Management week is June 17 – June 21. Uofl Health – Risk Management will be offering live educational sessions via Zoom from 12-12:30 p.m. daily during Risk Management Week. The schedule and topics are below.
The session series will be themed “But Did You Document It?”
“But Did You Document It?”Daily Schedule of Topics
Monday, June 17 – Patient Refusals
Tuesday, June 18 –Timing of Documentation
Wednesday June 19 – Consents
Thursday June 20 – 72 Hour Holds
Friday, June 21 – Open Forum With Risk
Zoom Link:
Join the“But Did You Document It?”Zoom Meeting
https://uoflhealth.zoom.us/j/94253606757
Meeting ID: 942 5360 6757
Persons that participate in the Risk Management week “But Did you Document It?” Zoom Series will be eligible for a drawing for a $25 Amazon Gift Card.
- Participants will be asked to type their name in the chat during the presentation
- Following each session names typed in the chat will be entered into a drawing
- Winners will notified via email and posted on the Risk Management Intranet Page
If you have questions about risk management, please contact:
- Charles Helm, RN, BSN, CMCN, CCDS, director of Risk Management, at 502-588-0475 (MEH, South, Shelbyville & Peace Hospital)
- Brenda Johnson, MSN, RN, CPHRM, CPHQ, CPPS, director of Risk Management at 502-588-2303 (Jewish, Frazier & UofL Hospital)
- Cathy Barth MSN, BSN System Risk manager (ULP Medical Centers, Outpatient Frazier & Practices)
Artificial intelligence (AI) has been in the news almost daily. The rise of AI, a simulation of human intelligence in machines programmed to think and learn like humans, is affecting many industries, including health care.
The benefits of incorporating AI into many facets of business abound and will only improve with time. However, there are downsides to rapidly evolving AI models – one of which is their use by cybercriminals to craft phishing scam emails.
The goal of a phishing scam has not changed in that cybercriminals seek to obtain confidential information (e.g., login credentials) that can lead to the theft of money, patient information and other sensitive or protected information or materials.
What has changed is that criminals are more than likely using AI models to create phishing email messages that will be even harder to identify. Current AI tools (such as generative AI used by ChatGPT and other models) ingest a vast amount of data to work and produce pretty accurate output information. This results in more targeted and personalized phishing messages.
Here are some of the ways that AI-generated phishing scams will be harder to detect:
- Fewer grammatical errors reduce the likelihood that a message will be dismissed by a potential victim as fraudulent
- Scammers may integrate digital voice cloning or photorealistic videos
- Enables scammers to get progressively better at deceiving potential victims
- Attackers can generate fake email addresses that look real
While the UofL Health – IT Security team is using technical controls to reduce the number of scam emails flowing into our organization, our team members are still our best defense to prevent a successful phish from entering our organization.
Here are some helpful tips to strengthen our human firewall:
- Be wary of unexpected emails, phone calls and text messages. As always, do not click on any links or attachments in these communications. Remember to never log on to your account from a prompt or link provided by an unsolicited email or text message.
- Before engaging with an unsolicited email, verify the source by checking the sender’s email address, website URL or social media profile. Check for minor variations or misspelled words.
- Stay alert to the use of deepfake technology. If a video or audio recording received shows someone saying or doing something that doesn’t seem legitimate or differs from their usual behavior, try to verify the information with a trusted source.
- Beware of spoofed numbers. Criminals will commonly fake the phone number displayed on caller ID so that it appears to be from a trusted organization (e.g., a bank)
- Never give out personal financial information to a person who calls, texts or emails you unexpectedly. Voice cloning could allow a scammer to impersonate a legitimate entity, friend, family member or colleague with voice cloning technology.
Remaining vigilant and having a security-aware mindset will go a very long way in helping us reduce risk and prevent data breaches or other security incidents. For questions on phishing or good email security practices, please contact Greg Peebles, chief information security officer, at Greg.Peebles@UofLHealth.org or Carl Wilson, HIPAA security officer, at Carl.Wilson@UofLHealth.org.
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Kimberly Meyer, Ph.D., APRN, CNRN, is an associate professor and cerebrovascular APRN at the UofL Health – Brain & Spine Institute – Neurosurgery at UofL Health – UofL Hospital. Kimberly has been a part of UofL Health since 1989, when she started out with the information desk and patient transport.
Kimberly specializes in hemorrhagic strokes and traumatic brain injury. In her role as a nurse practitioner, she assists with the inpatient care of patients with aneurysms, vascular malformations and traumatic blood vessel injuries.
Kimberly’s favorite thing about UofL Health is the comradery. She is grateful that the APRNs and physicians work hand in hand with mutual respect.
“I provide urgent consultations for patients with vascular lesions, so they don’t have to worry about a new diagnosis and continuity of care for our long-term patients,” Kimberly said. “This allows my surgeons to continue high-level surgical care without worrying about their patients. My experience allows me to serve as a mentor to both nurses and residents as they develop their careers.”
Kimberly actively participates in activities hosted by the Brain Injury Alliance of Kentucky and Kentuckiana Stroke Association . She is currently the president of the American Association of Neuroscience Nurses, which is an organization that provides support to nurses caring for patients with all neurologic disorders. Kimberly also volunteers working at the water stops or medical booths at local races and does children’s education at local stroke fairs.
Kimberly‘s hometown is Louisville, where she attended University of Louisville for her bachelor of science in nursing, University of Kentucky for her master of science in nursing and University of Louisville for her doctorate. She enjoys gardening, kayaking, napping and reading books to her grandson. Her go-to karaoke song is “Tennessee Whiskey,” and her favorite breakfast food is French toast and bacon.
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Audrey Self, MSSW, CSW, is a mental health therapist at UofL Health – Peace Hospital. She started with UofL Health in June 2020 as a mental health technician. Audrey completed her master of science in social work, obtained her CSW and enlisted in the Kentucky Army National Guard after moving to Louisville.
Audrey works with the Innovations population at Peace Hospital. Her unit specifically has children ages 4-12 with an IQ at or below 70.
“I provide individual, group and family therapy,” Audrey said. “Often, I advocate for my patients, especially regarding follow-up care. There are not many step-down services as options for this population. I love empowering the families of my patients to feel confident in their caretaking role. I get to work with an interdisciplinary treatment team. In that position, I get to apply a social work perspective as well as learn and collaborate with other disciplines. The holistic approach is beneficial to the patients. My primary population often surprises me. Although some are nonverbal and have limitations, my patients are strong and intelligent in their own way.”
Audrey’s hometown is Hopkinsville, Ky. She attended Austin Peay State University in Clarksville, Tennessee, for her bachelor of social work and then attended University of Louisville Raymond A. Kent School of Social Work and Family Science for her master’s degree. Audrey’s job in the National Guard is a 42A, human resources specialist.
Audrey’s hobbies include watching documentaries, watching college football and trying local restaurants.
Audrey has volunteered at Ronald McDonald House Charities by helping with fundraising, assisting in the NICU family suite and organizing donations. When she does not volunteer, she still stays connected with the organization.
Audrey is currently rewatching “Golden Girls,” “Parks and Recreation” and “The Office.” She is also listening to the “Social Workers, Rise!” podcast.
Audrey’s favorite inspirational quote is from Vince Lombardi: “Winning isn’t everything; it’s the only thing.”
]]>We are excited to announce a new way to enter service requests for IT! Users can now utilize our IT Self-Service Portal to submit requests directly to the teams that complete them, reducing the time needed to complete your request.
To access the IT Self Service Portal, navigate to https://servicedesk.uoflhealth.org and log in with your DS (Epic) username and password. (Please note: You can access this system from off campus, but you will be prompted for an Imprivata 2FA Push.)
Once you log in, you will see a list of Service Catalog items and requests, sorted by category or application. Click on the proper icon and select the form appropriate for your request.
At the bottom of the page you will also be able to see a complete list of all your tickets and requests and their status.
What requests can I now submit via this portal?
We have published an initial list of items from our service catalog to the portal. This list will continue to grow, so check back often! Some requests\workflows included are:
- Access Termination Requests
- Account / Email Name Change Request
- AD/Workday Cleanup Requests
- Application Access Request
- BCMA Report Request
- Biomed/PACS – IP Address Request
- Camera Capture Set Up /
- CARTS / WoW – Hardware Request
- Cerner EPCS (Electronic Prescribing for Controlled Substances)
- Control Exception Request
- Employee Transfer Request
- Finesse / Mobility / Jabber Issues
- Five9 Issues
- General Floor Device IP Address Request
- IAM Termination
- IT MAC Request (for more than five devices at a time)
- In-Patient Hardware Request
- Intercom / Overhead Paging System
- International Email Travel Access
- IT Security Risk Exception
- Lingo WFH Phones
- New Drop/Port
- New Cellphone Request
- New Employee Finesse/mobility(cisco) and or Jabber Set up Request
- New Employee Five9 Set Up
- New Employee Lingo WFH Phone Request
- New Phone Request
- Non-Cellphone Phone Issues
- Outpatient Hardware Request
- PACS Desktop App Install
- PowerChart Touch Mobile Install
- Provider Suspensions/Reinstatements
- Rescinded New Hire Request
- Satellite / Cable TV Request /Issues Report
- Server – IP Address Request
- Server Build Request
- Service Account Request
- Shared Drive Access Request
- Study/Patient Data Issues – Corrections
- USB Exception Voicemail Issues and Password Reset
- Submit a general IT request
Please Note: Requests submitted this way go directly to the team that will work them. This eliminates the need for the tickets to be routed manually by the Service Desk and gets your ticket to those who can assist you much more quickly.
Can I still call the Service Desk?
Yes! Please continue to call the Service Desk with any issues that require immediate attention and all high-priority requests.
Can I still email the Service Desk?
Yes. We still will accept email requests, but as noted above, we suggest that you use the Self-Service Portal for requests that have forms. These will “skip” manual routing by the Service Desk staff and get your ticket directly to the teams responsible for assisting you.
As always, if you have any questions, concerns, or trouble accessing the IT Self-Service Portal, please contact the IT Service Desk for assistance at 502-588-7003 or ServiceDesk@UofLHealth.org.
]]>UofL Health has partnered with TRIMEDX for clinical asset management needs. TRIMEDX services will begin on May 8. All changes to the work order request process are outlined below.
OPTIONS FOR REQUESTING SERVICE
1. PHONE VIA THE BIOMED PHONE NUMBER
Standard service requests can be placed 24/7/365. Calls will be answered by the TRIMEDX Call Center from 5:30-12 a.m. EST Monday-Friday; 7 a.m.-9 p.m. EST on weekends and holidays. Associates can still place STAT work orders during non-staffed hours by following the instructions and prompts when calling in.
When you call, provide the following information (as available):
I. Equipment ID #
II. Your first and last name
III. Contact phone number
IV. Location of the equipment
V. Problem with the equipment
2. ONLINE VIA THE SELF-SERVICE PORTAL
I. All NON-STAT work orders can be submitted via the Self-Service Portal link https://service.trimedx.com/tcp
II. Hospital Access Code: UOFLHEALTH
III. TIP: Click the box ‘Remember Access Code’ to skip this step for all future requests, or ‘Register User Log In’ one time if you are a frequent medical engineering services requestor.
IV. Video tutorials for the portal are available.
i. Registered User Login – https://youtu.be/E8a7gWLCACI
ii. Generic User Login – https://youtu.be/g2DrOQpXQi0
3. TEXT MESSAGE TO 866-422-0941
I. Text/SMS hours: 7a.m.-7 p.m. EST, Monday-Friday
i. Equipment ID #
ii. Location of the equipment
iii. Problem with the equipment
II. A coordinator will respond to your request via text/SMS with any additional follow-up questions and your confirmation number.
*Message and data rates may apply.
ADDITIONAL COMMUNICATIONS TO STAFF
TRIMEDX will continue to work with your hospital communication team to ensure staff are aware of the transition and necessary information to place service requests. Should you have questions, please contact Zachary Bloyd at Zachary.Bloyd@UofLHealth.org.
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