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User profile for user: Kilkee526
Kilkee526 Author
User level: Level1 4 points
I’m getting an “AF-1004” error message from my Apple TV set up whenever I ask Siri to switch to Spectrum tv. I am otherwise able to watch (stream) everything else on Apple. I have no other network connection issues with my desktop, laptop, or iPad, so I don’t really think I have an issue here. Is the best approach to go directly to Spectrum or can I reboot something on my own? I’ve unplugged everything but the router a few times without success. Also, before this happened I had a problem where the Apple remote failed to work at all and I had to use the remote from the connected DVD player to even power up the system.
Posted on May 31, 2022 4:40 AM
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,020 points
Posted on May 31, 2022 5:16 AM
The Spectrum app is giving this error, so Spectrum Support should at least be able to help you diagnose it.
xFE-1004 is listed as “Check Connection”, where the first letter stands for a specific device; probably A for Apple TV box.
It probably means that the app suspects that it isn’t connected to the internet.
If other apps connect to internet just fine, then reset the app:
- Force-close the app, then relaunch and try again.
- If the issue persists, force-quit the app, restart the device, then relaunch and try again.
- If the issue still persists, delete the app, re-download from the App Store and try again.
- If the issue still persists, then you did all you could, and then Spectrum will have to fix their app.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,020 points
May 31, 2022 5:16 AM in response to Kilkee526
The Spectrum app is giving this error, so Spectrum Support should at least be able to help you diagnose it.
xFE-1004 is listed as “Check Connection”, where the first letter stands for a specific device; probably A for Apple TV box.
It probably means that the app suspects that it isn’t connected to the internet.
If other apps connect to internet just fine, then reset the app:
- Force-close the app, then relaunch and try again.
- If the issue persists, force-quit the app, restart the device, then relaunch and try again.
- If the issue still persists, delete the app, re-download from the App Store and try again.
- If the issue still persists, then you did all you could, and then Spectrum will have to fix their app.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,020 points
May 31, 2022 5:15 AM in response to Kilkee526
Also, before this happened I had a problem where the Apple remote failed to work at all and I had to use the remote from the connected DVD player to even power up the system.
Try restarting the remote and pairing it again, as described in: If your Apple TV remote isn't working - Apple Support
Link
AF-1004 error message
